Terms and Conditions for OneShopSaaS

Last Updated: July 16, 2025

Welcome to OneShopSaaS!

These Terms of Service ("Terms") govern your use of the OneShopSaaS platform and the services provided by OneShopSaaS. By using our platform and services, you agree to these Terms.

1. Description of OneShopSaaS

OneShopSaaS is a comprehensive e-commerce Software-as-a-Service (SaaS) platform that enables users to create, manage, and operate their own online stores. Our platform provides multi-tenant architecture with features including store management, product catalog, order processing, customer management, payment processing, and analytics.

2. Service Terms and Subscription

OneShopSaaS operates on a subscription-based model. By subscribing to our service, you gain access to our e-commerce platform to create and manage your online store. Your subscription includes:
- Multi-tenant store creation and management
- Product catalog and inventory management
- Order processing and customer management
- Payment gateway integration (Razorpay, COD, Bank Transfer)
- Analytics and reporting tools
- Mobile API access for native app development

3. Store Ownership and Content Rights

You retain ownership of all content, products, and data you upload to your store through OneShopSaaS. This includes product descriptions, images, customer data, and store branding. You are responsible for ensuring you have the right to use all content you upload to your store.

4. User Responsibilities

As a store owner using OneShopSaaS, you agree to:
- Comply with all applicable laws and regulations for e-commerce
- Maintain accurate product information and pricing
- Handle customer service and support for your store
- Ensure proper handling of customer data and privacy
- Use the platform only for lawful business purposes

5. Data Collection and Privacy

We collect and store user data including:
- Account information (name, email, payment details)
- Store data (products, orders, customer information)
- Usage analytics and performance metrics
- Technical data through web cookies and analytics tools

All customer data from your store remains under your control and ownership. For complete details on data handling, please refer to our Privacy Policy.

6. Payment and Refunds

OneShopSaaS subscription fees are charged according to your selected plan. We offer a refund policy as specified in our billing terms. Store owners are responsible for their own payment processing with customers through integrated payment gateways.

7. Platform Availability and Support

We strive to maintain high platform availability and provide technical support for the OneShopSaaS platform. However, we do not guarantee uninterrupted service and are not responsible for any business losses due to platform downtime.

8. Termination

You may terminate your OneShopSaaS subscription at any time. Upon termination, access to your store and data will be maintained for a reasonable period to allow for data export, after which it may be permanently deleted.

9. Governing Law

These Terms are governed by the laws of the United States.

10. Updates to the Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Users will be notified of any changes via email and continued use of the platform constitutes acceptance of the updated terms.

For any questions or concerns regarding these Terms of Service, please contact us at support@oneshopsaas.com.

Thank you for using OneShopSaaS!