* SUPPORT
How can we help?
Tell us what you're running into and we'll get back to you by email. Include your store or workspace details when useful.
Read the docs
Follow the setup path for launching your store, adding products and handling orders.
Open docsOpen your store
Continue store setup, update catalog details or check your go-live status.
Open dashboardTypical reply time
We usually reply within 1–2 business days.
How do I launch my first store?+
Create an account and complete the onboarding checklist. Add your store details, catalog and payment preferences, then publish when the preview is ready.
Where do customer orders appear?+
Every storefront order appears under Orders in your dashboard. From there you can review payment status, prepare fulfillment and update delivery progress.
Can I connect shipping and WhatsApp?+
Yes. OneShop includes Shiprocket workflows and WhatsApp catalog settings. Open the related dashboard section and add the credentials supplied by each provider.