Privacy Policy for OneShopSaaS

Last Updated: 2025-07-16

Thank you for using OneShopSaaS ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our e-commerce SaaS platform (the "Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Platform.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to create and manage your account, personalize your experience, and communicate with you effectively.
Email: We collect your email address for account management, important platform notifications, order processing, and customer support.
Payment Information: We collect payment details to process subscription payments and store transactions securely. We do not store your payment information on our servers. Payments are processed by trusted third-party payment processors including Razorpay.
Store Information: We collect store details including store name, description, branding, and configuration settings to enable your e-commerce operations.
Customer Data: When you use our platform to manage your store, we collect and process customer information on your behalf, including names, email addresses, shipping addresses, and order history.
Product Data: We collect product information, categories, inventory data, and pricing information that you input to manage your store catalog.

1.2 Non-Personal Data

We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, browsing patterns, and usage analytics. This information helps us to enhance your experience, analyze platform performance, prevent fraud, and improve our services.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:
- Platform operation and account management
- Store creation and management
- Order processing and fulfillment
- Payment processing and billing
- Customer support and communication
- Platform analytics and improvement
- Security and fraud prevention
- Legal compliance and dispute resolution

3. Data Sharing

We do not sell, trade, or rent your personal information to others. We may share your data in the following limited circumstances:
- With payment processors (such as Razorpay) for transaction processing
- With email service providers for transactional communications
- With cloud storage providers for data hosting and backup
- With analytics providers to understand platform usage
- When required by law or to protect our rights and users' safety
- In the event of a business transfer or acquisition

For store owners using our platform: You are responsible for your customers' data and must comply with applicable privacy laws. We act as a data processor for customer data you collect through your store.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Store data and customer information are retained according to your subscription status and applicable legal requirements.

6. Children's Privacy

OneShopSaaS is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Objection to processing
- Withdrawal of consent

To exercise these rights, please contact us at the email address provided below.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. Any updates will be posted on this page, and we will notify you via email about significant changes.

9. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: support@oneshopsaas.com

For all other inquiries, please visit our Contact Us page on the Platform.

By using OneShopSaaS, you consent to the terms of this Privacy Policy.